Product Use & Safety
Can I use the CloudJourney Kids Travel Bed on airplanes and trains?
Yes! The CloudJourney Kids Travel Bed is designed for use during the cruise portion of your flight or train journey—not during take‑off or landing. For peace of mind, you can contact your airline’s customer service line in advance to let them know you plan to use the product inflight.
For best seating arrangements, we recommend booking your child in a window seat so they don’t block anyone’s exit. On aircraft with two aisles, the bed may also be used in the center seats of a middle row, and it is suitable for bulkhead seats with bassinets as well.
The CloudJourney Kids Travel Bed does not require FAA approval since it is classified as a comfort device, but it fully meets the International Air Transport Association (IATA) guidelines for inflight comfort. It is carefully designed so it does not block access to electrical equipment or life vests under seats, and it features a pressure release valve for safety in the rare event of cabin pressure loss.
What are the differences between the AutoPress, AirPump, and HandPress versions?
- AutoPress: Inflates automatically with a single press for quick setup.
- AirPump: Comes with an external pump for easy inflation.
- HandPress: Manual bump design for parents who prefer a simple, no‑extras option.
Who is the CloudJourney Kids Travel Bed recommended for?
The bed is best suited for toddlers and young children who can safely rest while seated. The footrest is another option. Always supervise your child when using either.
Will it affect the seat in front?
No, the bed is compact and inflates quietly. It does not pull on the seat in front. If the passenger ahead reclines, the bed adjusts to the available space. You can also release a little air pressure if needed.
Does it take long to set up?
No. It inflates quickly and quietly, so you can set it up without disturbing others.
Is it safe for children to use during flights?
Yes. The bed is designed with a pressure‑release valve and allows seats to recline normally. Parents should always supervise children while in use.
How portable is the bed?
It’s lightweight, folds down small, and fits easily into carry‑on luggage.
Where can it be used?
The bed works on airplanes, trains, and even in hotels — making it versatile for family travel.
Order & Delivery
How do I pay for my order?
We accept major credit cards and other payment methods listed at checkout.
What are the shipping fees and timelines?
A flat‑rate shipping fee of USD 20 is charged at checkout for express courier delivery. Orders are delivered within 8–15 business days worldwide. Free shipping is available for orders over USD 150.
Will customs or taxes apply?
Shipments to most major destinations (US, UK, Canada, Australia, New Zealand, EU countries, Norway, Japan, South Korea, Singapore) are generally duty‑free. For other countries, customs fees may apply, and clearance can sometimes delay delivery.
How to track my order?
Once your order has been shipped, you will receive an email containing a tracking link. Please note that tracking details may take 48–72 hours to update. Even if the link has not yet shown movement, your package is already on its way once it leaves our warehouse.
Can I cancel my order?
Yes. Email hello@archerandelm.com as soon as possible. If we can intercept your order before shipping, a USD 10 processing fee will be deducted from your refund. If the order has already shipped, you’ll need to follow the returns process after delivery.
Can I change my shipping address after ordering?
Please contact us immediately. If the order has not yet shipped, we’ll do our best to update it.
Returns & Refund
What is your return policy?
We sincerely hope you are completely satisfied with your new purchase. However, if for any reason you are not, you may return the item within 14 days of purchase in its original condition (as received upon delivery).
To qualify for a return or exchange, items must:
- Be brand new and unused and unopened, in perfect condition with no damage.
- Include all original packaging, labels, tags, and components.
- Be accompanied by proof of purchase (order confirmation email or order number).
Please note: any item that has been used does not qualify for return or exchange and will be sent back to you.
Do you offer exchanges?
Exchanges are only offered for items with manufacturer defects. Contact hello@archerandelm.com for next steps.
How are refunds processed?
Once your return is received and inspected, you’ll be notified by email. Approved refunds are processed within 20 business days to your original payment method.
Are rental products eligible for returns or exchanges?
No. Products rented out are not eligible, as purchase dates cannot be verified
What about shipping costs for returns?
Returns use a prepaid label, but a USD 40 return shipping fee is deducted from your refund. If you refuse delivery, courier “return to sender” fees will also be deducted.